50 Ways to Put Innovation on the To-Do List

Tuesday, 15 December 2009 13:39 by kpotvin

Via today’s SmartBrief on Leadership, I saw an inspiring blog post, 50 Ways to Foster a Culture of Innovation,” by Mitch Ditkoff of Idea Champions.  Here are some of my favorite tips:

#4. Always question authority, especially the authority of your own longstanding beliefs.

#8. Help people broaden their perspective by creating diverse teams and rotating employees into new projects -- especially ones they are fascinated by.

#12. Instead of seeing creativity training as a way to pour knowledge into people's heads, see it as a way to grind new glasses for people so they can see the world in a different way.

#30. Stimulate interaction between segments of the company that traditionally don't connect or collaborate with each other.

#41. Don't make innovation the responsibility of a few. Make innovation the responsibility of each and every employee with performance goals for each and every functional area.

But don’t stop here.  Read all 50 tips and be inspired to move innovation to the top of your to-do list in the New Year.

 

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News Splash Interview: Giving Back…While Juggling a Day Job

Wednesday, 2 December 2009 13:26 by kpotvin

 

At a recent Jersey Mike's Subs meeting, I talked with franchisee and area director Dan Burrell about a creative project he was working on that, as both a parent and a writer, just blew me away.  I asked him if he’d share details with us about this project “Teens Talk…Will You Listen?,” an original play produced in Ojai Valley (California) designed to get teens and parents talking.  Here Dan discusses how the project, created with the Ojai Valley Youth Foundation, came to be…while juggling his day job. 

News Splash (NS):  Tell us about the Teen Forum Night project. 

Dan:  The Teen Forum Night started with a challenge:  how do we get parents more involved and educated about what the Youth Foundation does for teens in Ojai?  My thought was that we would have to get the real truth out so the parents can really understand what issues face teens, and what is important to them. That would mean putting teens on stage, with material anonymously submitted from other kids, so the truth can be told but no teen would be responsible.  I also thought the parents should have a chance to ask questions they would have a hard time asking their own teens about, again anonymously.  Beginning this process, and moving through it, we never strayed far from my first vision, and in the end, we had an amazing, real, truthful presentation of actual teen concerns, without any teen having to take responsibility. The night accomplished so much, and I know from reactions that some relationships started changing right away.  

NS:  What were some of the questions asked by parents? 

Dan:  Why do you hate me?  Should I read your texts?  How can I support you in appreciating the arts?  Why do you have to smoke pot?  Why don't you confide in me like you do your friends?

NS:  How did you transform so much data into a cohesive and moving story?

Dan: We asked English teachers in the eight local high schools to give their kids an assignment:   “Dear Mom and Dad” letters.  We asked the kids to be honest, and tell their parents about who they are and what problems they are having themselves, with friends, or with their parents.  We collected over 400 responses, some one or two words, some fully written double sided letters, some poems, some free writes. These were molded into responses.  Remember two or three teens can think differently and answer questions differently, so there could sometimes be 4 to 5 different answers to the same question.

NS: What did you learn from this project?

Dan: I learned how amazing teens really are, that they can go as deep as adults. I learned that we, as adults, have a lot to learn from teens. I learned that teens understand us better than we understand them. I learned that every adult has been a teen, yet every teen has yet to be an adult, so why do we expect so much from them? I learned that teens want to be treated as individuals, and yelling and screaming and always trying to be right does nothing for your relationship with your teens.  I also learned that teens will come and contribute, and that bringing Jersey Mike's Subs to every meeting is perfect for attracting teens to be on time.  

NS:  How did you fit this creative project into your daily routine? 

Dan:  This project became my daily routine. Actually, because this was a 6 week project from start to finish, it made it easier that it came about so quickly.  It was worth the long days, and nights, and I received 20x more than I gave out. 

NS:  What inspires you?

Dan:  What inspires me?  Any opportunity to make a difference in someone else's life.  I love to see people laugh.  I love to see people treat each other with respect.  I love happy endings. That inspires me.

[Full Disclosure:  Jersey Mike’s is a client.]

 

 

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Help Fight Pink Fatigue!

Thursday, 1 October 2009 07:47 by kpotvin

 

Each October, Splash goes pink to urge marketers and consumers to Fight Pink Fatigue.  As a symbolic gesture during National Breast Cancer Awareness month, we change the Splash logo from blue to pink.  Why do we do this?  As a breast cancer survivor and a marketer, I see the value of these cause-related efforts from both sides.  Three years ago, I was immersed in the cancer world, discovering more about it than I ever wanted.  One thing I learned quickly was that all the dollars funneled into attacking this disease are helping.  In the last decade, there has been much progress.  One reason is that the breast cancer awareness cause has gotten some great attention from Corporate America.  This support has made an important and positive impact on the prevention, detection and treatment of the disease…and I hope on the companies’ bottom lines too.  That’s my marketer side coming out.  After all, companies – no matter how altruistic -- are not going to continue cause-related programs if there is no return on investment.  So we say keep selling pink products, keep buying pink products and together we will keep breast cancer on the run.  For inspiration, here are a few examples of pink programs:

NFL – The NFL, its clubs and players launched a campaign, "A Crucial Catch," in partnership with the American Cancer Society.  It focuses on the importance of annual screenings, especially for women who are over the age of 40.  Throughout October, NFL games will feature players, coaches and referees wearing pink game apparel to raise awareness for the campaign, as well as on-field pink ribbon stencils and special K-balls and pink coins. All apparel worn at games by players and coaches and special K-balls and pink coins will auctioned off, with proceeds benefitting the American Cancer Society and team charities.

Procter & Gamble (P&G) -- P&G launched GIVE HOPE, a partnership with the National Breast Cancer Foundation, Inc. to help increase women's chances of survival from breast cancer through early detection.  A special edition of the P&G brandSAVER coupon booklet was included in newspapers across the country this past Sunday to help kick off Breast Cancer Awareness Month today. For every brandSAVER coupon redeemed from this booklet, a two-cent donation will be made to the National Breast Cancer Foundation, Inc – with no cap.  Dancing With the Stars" host Carrie Ann Inaba is helping spread the word.

RedEnvelope --  When you shop the Pink Ribbon Collection at RedEnvelope, 10% of the revenue goes to Susan G. Komen for the Cure®. When you purchase a gift from the Collection, you will receive free shipping for a limited time.

Yoplait (General Mills)Yoplait, in partnership with Susan G. Komen for the Cure®, launched Know Your Girls, a sassy interactive campaign geared to young women. Yoplait encourages young women to take a pledge to protect their "girls" and also share the information with their friends.  For every pledge received by October 31, 2009, Yoplait will donate 10 cents to Susan G. Komen for the Cure, up to $100,000.  

There are many other wonderful companies helping with this cause.  Tell us how you are fighting pink fatigue.

The Splash for the Cure Team joins thousands of walkers in the Making Strides Against Breast Cancer event in Exeter, NH, on Sunday, Oct. 18.  Last year's event raised $236,970 and we hope this year is even better.

 

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Categories:   General | Inspiration | Leadership
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Happy Employees - A Competitive Advantage

Monday, 28 September 2009 18:02 by kpotvin

  

We recently ate at Texas Roadhouse with the kids.  As our hostess asked us if we’d like to select our steak from the butcher case of raw ribeyes, New York strips and filets, we learned she was a vegetarian.  How, we asked, could a vegetarian work at a steak restaurant?  She answered, “For the money – and it’s fun.”

We couldn’t argue with that.  This is the kind of place where you drop empty peanut shells on the floor, and where birthday celebrants perch on saddles as other diners shout, “Yee-ha!”  Also, you are bound to see the wait staff erupt into a “spontaneous” line dance – joined by customers.  All that and the food is pretty good.  One more thing:  The waiters wear black T-shirts which say on the back, “I (heart) my job.”  They really make you feel like they do. 

Employee happiness is important.  One study from earlier this year out of Kansas State University showed that happy employees could be an indicator of company success, an actual competitive advantage.  The study by Thomas Wright, Jon Wefald Leadership Chair in Business Administration and professor of management at K-State, found that “when employees have high levels of psychological well-being and job satisfaction, they perform better and are less likely to leave their job -- making happiness a valuable tool for maximizing organizational outcomes.”

Good pay, incentives for advancement, a motivating vision, recognition (see our recent story on the Art in Giving recognition program), training, a fun work environment – what are you doing to keep your team members happy and engaged?  Your customers…and business depend on it. 

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Keep Moving Forward

Tuesday, 22 September 2009 12:17 by kpotvin

Last night, I caught the end of the animated flick, "Meet the Robinsons," with my son and noticed a quote from Walt Disney (the man) before the closing credits. Here it is:

"Around here, however, we don't look backwards for very long.  We keep moving forward, opening new doors and doing new things...and curiosity keeps leading us down new paths."

The movie celebrates imagination so the quote is a good fit.  Even better, it's an important reminder that while we should learn from the past, we need to "keep moving forward."  Stay curious.

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Borrowing Brilliance

Friday, 18 September 2009 09:11 by kpotvin

 

We’ve said it before:  Borrowing isn’t bad and we are happy that Author David Kord Murray agrees.  He just came out with a new book, “Borrowing Brilliance, The Six Steps to Business Innovation by Building on the Ideas of Others.”  You can hear him talk about it in a terrific interview by Reena Jana, Innovation Department Editor for BusinessWeek (also read her review).  Jana asks Murray, former head of innovation for Intuit, about “copying” ideas and Murray explains, “It’s about the fine line between plagiarism and innovation…In the book I talk about how you define a problem and then you go out and look for places with a similar problem and borrow ideas from there.”  He describes how Biologist Charles Darwin borrowed from geology, and later economics, to come up with his best ideas.  Another example is Google, which used libraries and researchers as models when developing its online search tool.There are so many sources of inspiration: nature, other industries, history.  Borrow from the best and add your own twist.  After all, isn’t imitation the sincerest form of flattery?  What do you think?

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Simple Leadership Lessons from The Senator

Thursday, 3 September 2009 04:20 by kpotvin

In a recent blog post, Rosabeth Moss Kanter, author of SuperCorp: How Vanguard Companies Create Innovation, Profits, Growth, and Social Good, draws four important leadership lessons from her observations and time with the late Senator Edward M. Kennedy:

·         Remember that performance is everything

·         Find a higher purpose

·         Keep going (resilience)

·         Never forget family

The beauty of these four lessons is their simplicity.  Life -- and business -- doesn’t have to be complicated.  I encourage you to read Professor Kanter’s entire piece.

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True Grit

Wednesday, 5 August 2009 08:37 by kpotvin

 

Grit might be one of the most important factors when it comes to success.  Author Jonah Lehrer explores this subject in his terrific article in the "Ideas" section of the Boston Globe.  Lehrer writes that grit is "about setting a specific long-term goal and doing whatever it takes until the goal has been reached. It’s always much easier to give up, but people with grit can keep going."  How is your grit quotient?  Measure your grit level here

 

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When Is The Last Time You Surprised Your Customers?

Friday, 31 July 2009 13:49 by kpotvin

Earlier this week, I posted a story from The New York Times about new research showing that Americans appreciate free stuff, like a surprise cup of coffee.

Well, yesterday, I got surprise brownies (last post about brownies for awhile, I promise) and they made my day.  The package came from one of my favorite places:  Dancing Deer Baking Company as a thank you for filling out a survey for them.  Now I am a long-time admirer and customer of Dancing Deer.  Not only do they offer delicious all-natural goodies but they know how to build a brand.  I love their products, philanthropy and personality so when the recent survey came across my desk, I was happy to oblige for no other reason than that I want to see them prosper.

They didn’t have to do a thing as follow up.  In fact, I forgot I even filled out the survey.  Yet they used this simple gesture to solidify a relationship with a good customer.  Thanks Sarah Nichols and all The Deers for a sweet treat!

What are surprising ways that you can share the love with your customers? 

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Metaphors for Business

Wednesday, 22 July 2009 10:15 by kpotvin

Here are two recent examples of how using seemingly unrelated subjects like bike riding or card playing can effectively convey valuable business lessons.First, read this interview with Annie Duke, professional poker player recently seen on The Celebrity Apprentice.  She speaks with USA Today management reporter Del Jones about parallels between playing poker and conducting business.  Think bluffing, negotiation, perceptions, risk and more.

Second, best-selling author Seth Godin writes about business lessons learned from riding a bike.  He says, “It’s very difficult to improve your performance on the downhills.”  He uses this as an effective metaphor for why tough times (difficult circumstances, the unexpected, poor economy) often provide the most significant opportunities.

Trying to convey a business lesson or philosophy to employees, customers or others?  Use a metaphor.

 

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